Contact Us

Contact: Ms. Jenna
Mobile: +86 15721442569
Email: jenna@shsunshinemachinery.com


Contact: Ms. Amy
Mobile: +86 13023225236
Email: amy@shsunshinemachinery.com

Home > Service

Service

Services during the sale:

Our technical support team provide you with the comprehensive feasible high quality and standard solution in order to constantly meet your needs, and finally help you to choose the most suitable machines
1. Select equipment model.
2. Design and manufacture products according to clients'special requirement.
3. Train technical personnel for clients.


Services during the sale:
In the process of the clients buying the products, we will provide clients with satisfactory and considerate service.
If you are an export client, we will support you the thoughtful documentary service from the date of signing the contract until the equipment installation and commissioning finished.
we have efficient mechanism, worldwide service and excellent supply network, ensure the spare parts and materials'demand and consumption of the clients in production activities.
We respect clients and always devote ourselves to improving the total value of clients:
1. Pre-check and accept products ahead of delivery.
2. Help clients to draft solving plans.


After-sale Service:
We will contact our customers at the first time, get the detailed customer requirements, material component, pre-order the operation site, etc, help our customers analyze problems and solve them.
1. After your acceptance on our food and beverage production equipment, we will offer one-year free maintenance service. During this period of time, we will handle machine failures and damages, excluding malfunction caused by misuse.
2. If warranty time is out, charged service is also available covering spare parts supply and maintenance services.
3. For any problems, we promise to response within 24 hours and offer troubleshooting with 48 hours.